Before You Book
Health eligibility
We would be delighted to host you at Auranest Sanctuary. To ensure every guest enjoys a safe and comfortable experience, some treatments may not be recommended for those who are pregnant, recovering from illness or surgery, undergoing medical treatment, or affected by certain medical conditions.
Pregnancy
Many of our treatments involve specialised massage techniques and pressure points on the head, neck, face, and back, some of which are not recommended during pregnancy. We also use carefully selected products containing essential oils that may not be suitable for use during pregnancy.
Injuries, Dislocations or Post Surgery
We kindly ask that you consult your doctor and provide written clearance confirming that a head spa treatment is suitable for you. To help your doctor make an informed recommendation, we suggest providing information about the specific treatment you are interested in.
Undergoing Chemo or Radiation Therapy
During certain medical treatments, the skin and body can become more sensitive than usual. Because our head spa treatments involve massage techniques and pressure points, we recommend waiting until your treatment has been completed before booking an appointment.
Contagious Diseases or Viruses
To help maintain a safe and comfortable environment for everyone, we ask that you refrain from attending your appointment if you have the flu, COVID-19, or any other contagious illness. If you are unwell, please contact us at least 48 hours in advance to reschedule and avoid cancellation charges.
Cancer
Our therapists are professionally trained; however, they are not qualified oncology massage therapists. If you have a history of cancer, are currently undergoing treatment, or are in recovery, we kindly ask that you consult your doctor and provide written approval confirming that a head spa treatment is safe and appropriate for your individual circumstances. We recommend sharing details of the specific treatment you wish to receive so your doctor can assess its suitability and provide informed guidance.
Your Visit
What to expect
Arrive & settle
Arrive 5–10 minutes early. You'll be welcomed into our sanctuary, offered water or tea, and given a moment to decompress before your ritual begins.
Scalp consultation
Every visit begins with a brief scalp assessment so we can tailor the treatment to your scalp type, concerns, and sensitivities.
Your ritual
You'll recline at our specially designed basin. Warm steam, botanical treatments, and slow intentional massage bring you into deep, embodied rest.
Return gently
We'll style your hair lightly and share scalp care tips for home. We recommend keeping the rest of your day unhurried after your first visit.
Good to Know
Before you arrive
Hair
Come with dry or lightly damp hair. Avoid heavy styling products on the day — we'll be cleansing the scalp as part of your ritual.
Clothing
Wear something comfortable. We provide a cape to protect your clothing during the wash.
Timing
Allow yourself unhurried time after your appointment — the calm can linger. Treat the rest of your day as part of the ritual.
Allergies
Let us know of any known sensitivities when booking. We'll confirm the specific products used in your chosen treatment.
Clear and ready to go?
Discover your ritual
Browse our treatments and reserve the space that's right for you.