1. About This Policy
Auranest Sanctuary ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the New Zealand Privacy Act 2020.
By using our website (auranestsanctuary.co.nz), booking a treatment, or otherwise engaging with our services, you agree to the practices described in this policy.
If you have any questions, please contact us at any time.
2. Information We Collect
We collect personal information that you provide to us directly, and some information automatically when you visit our website.
Information you provide
- Booking information: your name, email address, phone number, and payment details when you make an appointment.
- Health & consultation information: scalp condition, relevant health notes, and treatment preferences shared during your booking or consultation.
- Contact form messages: any details you share when you contact us via our website.
- Gift card purchases: your name, email address, and recipient details.
- Marketing preferences: whether you have opted in to receive newsletters or updates from us.
Information collected automatically
- Website usage data: pages visited, time spent, referring URLs, device type, and browser type — collected via analytics tools (see Cookies section below).
- IP address: collected automatically by web servers and analytics tools.
3. How We Use Your Information
We use your personal information only for legitimate purposes directly related to providing our services to you:
- To process and manage your bookings and appointments.
- To contact you regarding your appointment (confirmations, reminders, and rescheduling).
- To personalise your treatment based on your consultation and health notes.
- To process payments securely.
- To respond to your enquiries and messages.
- To process and deliver gift cards.
- To send you marketing communications — only if you have opted in to receive them. You may unsubscribe at any time.
- To improve our website and services using anonymised analytics data.
- To comply with our legal obligations.
We will not use your information for any purpose that is incompatible with why it was collected, without first obtaining your consent.
5. Storage & Security
Your personal information is stored securely using industry-standard security measures. We take reasonable steps to protect your information from unauthorised access, disclosure, alteration, or destruction.
Health and consultation notes are stored only for as long as they are relevant to providing your ongoing care. Booking records are retained for a minimum of 7 years to comply with our business record-keeping obligations, after which they are securely deleted.
While we take security seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security, but we will notify you promptly in the event of any breach that may affect your personal information.
6. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you.
- Correct any inaccurate or outdated personal information.
- Request deletion of your personal information where it is no longer required or where we no longer have a lawful basis to retain it.
- Withdraw consent for marketing communications at any time by using the unsubscribe link in any email or by contacting us directly.
- Complain to the New Zealand Office of the Privacy Commissioner if you believe your privacy rights have been breached.
To exercise any of these rights, please contact us. We will respond within 20 working days as required by law.
8. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your information, or have a privacy concern, please contact us:
Auranest Sanctuary
Unit 2, 9 Lynden Court, Chartwell, Hamilton 3210, New Zealand
We will acknowledge your request within 5 working days and respond fully within 20 working days.
You also have the right to contact the Office of the Privacy Commissioner at privacy.org.nz if you have a complaint about how we have handled your personal information.